Building a business requires running fast

But it’s important you learn to walk first.

Address your early stage pain points with WALK TO RUN.

Fix what isn’t working and build a thoughtful strategy without burning your runway.

Who We ARE

With over 20 years of professional experience, I’m here to help you sprint.

My name is Brad Carr, and over the course of my career, I have seen the good, the bad, & the ugly of the startup and hypergrowth world. I’m passionate about building successful businesses and driving towards common goals.

My hope is that all of my experiences can help you on YOUR journey.

My Expertise:

  • Customer Experience/Success

    • Previously Director of CX at Dr Squatch

    • Built a World Class CX department for a $2 billion Ecom brand

    • Averaged over 4.5 CSAT YoY

    • Cut over $200k in costs through efficiency efforts & automation

    • Managed 100+ agent BPO

    • Developed internal NPS & feedback loop programs

    • Hosted PE portfolio roundtables for strategy sharing between brands

  • Business Development

    • Previously top sales rep at Mothership, a SaaS logistics platform

    • Sold both SMB & Enterprise level across verticals

    • Closed enterprise level accounts as a seed level startup (NewEgg, Ruby Has, Happy Returns)

    • As a result, Mothership successfully raised $70m+ A Round

    • Developed & trained additional reps

  • Logistics/Supply Chain/Fulfillment

    • Early stage member of 2 successful logistics startups

    • Veteran of Echo Global Logistics

    • Has also worked on the brand side

    • Experience with selecting & managing fulfillment partners

    • Specialized in LTL, FTL & same day local network building

How We Can Help

You, me, some coffee. Need a sanity check on a big decision? Looking for insights on pros/cons of a platform or a service? I’m here to give you my informed 2 cents and perspective. Even better if you bring data.

Let’s Chat

Let’s go a bit further. Let’s implement actionable insights and elevate the business over the course of a month. We’ll work closely with your team to execute key recommendations, optimize operations, and set measurable goals for improvement.

Further Review

At the end of the day, this is about improving your business not just today, but for the long term. I aim to build solutions with you, not just bandaids.

Need more dedicated time? Let’s talk about how I can help on a more consistent basis with weekly hours over a defined period of time. Vendor selection, RFPs, seasonal projects and everything in between - I can lean in longer term.

THE DEEP DIVE

Contact Us

Interested in working together? Reach out here and we’ll get the ball rolling.